{
  "page": {
    "id": "1gbg1hfkyvry",
    "name": "Uniqode",
    "url": "https://status.uniqode.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Dashboard","created_at":"2020-09-29T11:12:59.431-07:00","updated_at":"2026-05-26T00:19:47.758-07:00","position":1,"description":null,"showcase":true,"start_date":"2020-09-28T00:00:00.000-07:00","id":"xgvl5zywrt41","group_id":null,"page_id":"1gbg1hfkyvry"},{"status":"operational","name":"API","created_at":"2020-09-29T11:12:59.419-07:00","updated_at":"2026-07-09T12:21:03.781-07:00","position":2,"description":null,"showcase":true,"start_date":"2020-09-28T00:00:00.000-07:00","id":"x6pcftnvkyfs","group_id":null,"page_id":"1gbg1hfkyvry"}],
  "incidents": [{"name":"Gateway Timeout Errors Affecting Enterprise Customers","status":"resolved","created_at":"2026-07-09T11:15:42.000-07:00","updated_at":"2026-07-09T12:22:40.359-07:00","monitoring_at":"2026-07-09T11:26:01.477-07:00","resolved_at":"2026-07-09T12:21:03.815-07:00","impact":"major","shortlink":"https://stspg.io/85h3grmmhx7x","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-09T11:15:42.000-07:00","reminder_intervals":null,"id":"k6p8m16qjt4q","page_id":"1gbg1hfkyvry","incident_updates":[{"status":"resolved","body":"This issue has been resolved. It was caused by heavy demand on the servers that power Enterprise Views, which led to slow or failed loading for some users. We increased server capacity to handle the load, and everything is now back to normal. Thank you for your patience.","created_at":"2026-07-09T12:21:03.815-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-09T12:21:03.815-07:00","display_at":"2026-07-09T12:21:03.815-07:00","deliver_notifications":true,"tweet_id":null,"id":"cy3kpyxpw4qt","incident_id":"k6p8m16qjt4q","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"We rolled back a recent change and are seeing signs of improvement. We're continuing to monitor closely and will share another update once the issue is fully resolved.","created_at":"2026-07-09T11:26:01.477-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-09T11:26:01.477-07:00","display_at":"2026-07-09T11:26:01.477-07:00","deliver_notifications":true,"tweet_id":null,"id":"ffz0x2yvs8pt","incident_id":"k6p8m16qjt4q","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating reports of gateway timeout errors affecting Views for our Enterprise customers. Some users may experience delays or failures when loading QRs during this time. We will share an update as soon as we have more information.","created_at":"2026-07-09T11:15:42.364-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-09T11:16:40.328-07:00","display_at":"2026-07-09T11:15:42.000-07:00","deliver_notifications":true,"tweet_id":null,"id":"fb5s70tc0s04","incident_id":"k6p8m16qjt4q","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"API","created_at":"2020-09-29T11:12:59.419-07:00","updated_at":"2026-07-09T12:21:03.781-07:00","position":2,"description":null,"showcase":true,"start_date":"2020-09-28T00:00:00.000-07:00","id":"x6pcftnvkyfs","page_id":"1gbg1hfkyvry","group_id":null}]},{"name":"Service degradation","status":"resolved","created_at":"2026-05-21T07:38:02.703-07:00","updated_at":"2026-05-21T09:00:02.180-07:00","monitoring_at":"2026-05-21T08:29:18.000-07:00","resolved_at":"2026-05-21T09:00:02.165-07:00","impact":"minor","shortlink":"https://stspg.io/pq80s2fsytzw","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-21T07:38:02.695-07:00","reminder_intervals":null,"id":"d9kxs22cp5cn","page_id":"1gbg1hfkyvry","incident_updates":[{"status":"resolved","body":"A recent backend change has been fully rolled back and dashboard performance has returned to normal. We have confirmed recovery across QR Code list, status, and management endpoints. We're following up with a longer-term fix before the change is reintroduced. Thanks for your patience.","created_at":"2026-05-21T09:00:02.165-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-21T09:00:02.165-07:00","display_at":"2026-05-21T09:00:02.165-07:00","deliver_notifications":true,"tweet_id":null,"id":"bwf6lg3n9l4j","incident_id":"d9kxs22cp5cn","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"operational","new_status":"operational"},{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The corrective deploy has rolled out and we're seeing dashboard response times return to baseline. We're watching the system for the next 30 minutes to confirm full recovery.","created_at":"2026-05-21T08:59:18.176-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-21T08:59:34.694-07:00","display_at":"2026-05-21T08:29:18.000-07:00","deliver_notifications":true,"tweet_id":null,"id":"t3spv25kgpfl","incident_id":"d9kxs22cp5cn","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"degraded_performance","new_status":"operational"},{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate the issue and actively taking measures to mitigate disruption.","created_at":"2026-05-21T08:08:43.432-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-21T08:08:43.432-07:00","display_at":"2026-05-21T08:08:43.432-07:00","deliver_notifications":true,"tweet_id":null,"id":"ft7xblcmc2k0","incident_id":"d9kxs22cp5cn","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We have noticed a disruption that might result in slowness or delay in login to the dashboard and API. We are actively investigating this issue.","created_at":"2026-05-21T07:38:02.812-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-21T07:38:02.812-07:00","display_at":"2026-05-21T07:38:02.812-07:00","deliver_notifications":true,"tweet_id":null,"id":"2gkx95j0j08n","incident_id":"d9kxs22cp5cn","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"operational","new_status":"degraded_performance"},{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard","created_at":"2020-09-29T11:12:59.431-07:00","updated_at":"2026-05-26T00:19:47.758-07:00","position":1,"description":null,"showcase":true,"start_date":"2020-09-28T00:00:00.000-07:00","id":"xgvl5zywrt41","page_id":"1gbg1hfkyvry","group_id":null},{"status":"operational","name":"API","created_at":"2020-09-29T11:12:59.419-07:00","updated_at":"2026-07-09T12:21:03.781-07:00","position":2,"description":null,"showcase":true,"start_date":"2020-09-28T00:00:00.000-07:00","id":"x6pcftnvkyfs","page_id":"1gbg1hfkyvry","group_id":null}]},{"name":"Service Disruption – QR Code Scans and Dashboard Access","status":"resolved","created_at":"2026-02-12T05:30:00.000-08:00","updated_at":"2026-02-13T06:32:12.395-08:00","monitoring_at":null,"resolved_at":"2026-02-12T05:30:00.000-08:00","impact":"major","shortlink":"https://stspg.io/sf6rrkn3gxvf","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-02-12T05:30:00.000-08:00","reminder_intervals":null,"id":"hr0k6vqd7k2q","page_id":"1gbg1hfkyvry","incident_updates":[{"status":"resolved","body":"Investigating (05:38 PST): We are aware of an issue affecting QR code scans and access to the Uniqode dashboard. Our engineering team is actively investigating.\nIdentified (07:02 PST): The issue has been identified as a database performance degradation causing service timeouts. Our team is working on deploying a fix.\nMonitoring (08:56 PST): A fix has been deployed and services are recovering. Some users may still experience intermittent errors as the system stabilizes. We are actively monitoring.\nResolved (09:06 PST): The issue has been fully resolved. All services are operating normally.","created_at":"2026-02-13T06:20:02.595-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-13T06:32:12.310-08:00","display_at":"2026-02-12T05:30:00.000-08:00","deliver_notifications":false,"tweet_id":null,"id":"71jl8xjry0j6","incident_id":"hr0k6vqd7k2q","custom_tweet":null,"affected_components":null}],"postmortem_body":"On February 12, 2026, between approximately 05:38 PST and 09:06 PST \\(~3.5 hours\\), Uniqode experienced a service disruption affecting QR code scans, dashboard access, and sign-in functionality. The root cause was a database query performance issue introduced in a recent deployment that caused database resource exhaustion under production traffic loads. Once identified, our engineering team reverted to a known stable build and restored full service.\n\n**Steps we're taking to prevent recurrence:**\n\n* Enhanced code review processes with focus on query performance at scale\n* Improved load testing to better simulate production traffic conditions\n* Updated incident response procedures to ensure timely status page communication","postmortem_body_last_updated_at":"2026-02-13T06:31:14.443-08:00","postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Service Disruption Due to Ongoing AWS Outage","status":"resolved","created_at":"2025-10-20T02:49:10.236-07:00","updated_at":"2025-10-20T18:46:36.093-07:00","monitoring_at":"2025-10-20T03:46:04.882-07:00","resolved_at":"2025-10-20T18:46:36.078-07:00","impact":"major","shortlink":"https://stspg.io/m2plcnh6rn5k","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-10-20T02:49:10.229-07:00","reminder_intervals":null,"id":"cwbvdhbcskkk","page_id":"1gbg1hfkyvry","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2025-10-20T18:46:36.078-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T18:46:36.078-07:00","display_at":"2025-10-20T18:46:36.078-07:00","deliver_notifications":true,"tweet_id":null,"id":"pf04twtdfj16","incident_id":"cwbvdhbcskkk","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"partial_outage","new_status":"operational"},{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2025-10-20T03:46:04.882-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T03:46:04.882-07:00","display_at":"2025-10-20T03:46:04.882-07:00","deliver_notifications":true,"tweet_id":null,"id":"q23fsjwz9bpt","incident_id":"cwbvdhbcskkk","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"partial_outage","new_status":"partial_outage"},{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently experiencing a service disruption affecting Uniqode due to an ongoing Amazon Web Services (AWS) outage. This issue is impacting AWS customers globally.\n\nAs a result, you may encounter intermittent unavailability or a complete outage across dashboard.uniqode.com. Some connected services — including the ability to submit support tickets via Intercom — may also be temporarily unavailable.\n\nIf you need assistance, please reach out to us directly at support@uniqode.com.\n\nOur engineering and operations teams are actively monitoring the situation and will provide updates as AWS works to restore services. You can also track AWS’s live status here: https://health.aws.amazon.com/health/status.\n\nWe sincerely apologize for the inconvenience and appreciate your patience as we work closely with AWS to restore full service stability.","created_at":"2025-10-20T02:49:10.344-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T02:49:10.344-07:00","display_at":"2025-10-20T02:49:10.344-07:00","deliver_notifications":true,"tweet_id":null,"id":"gfpgvptcdb51","incident_id":"cwbvdhbcskkk","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"operational","new_status":"partial_outage"},{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard","created_at":"2020-09-29T11:12:59.431-07:00","updated_at":"2026-05-26T00:19:47.758-07:00","position":1,"description":null,"showcase":true,"start_date":"2020-09-28T00:00:00.000-07:00","id":"xgvl5zywrt41","page_id":"1gbg1hfkyvry","group_id":null},{"status":"operational","name":"API","created_at":"2020-09-29T11:12:59.419-07:00","updated_at":"2026-07-09T12:21:03.781-07:00","position":2,"description":null,"showcase":true,"start_date":"2020-09-28T00:00:00.000-07:00","id":"x6pcftnvkyfs","page_id":"1gbg1hfkyvry","group_id":null}]},{"name":"Scheduled Maintenance","status":"completed","created_at":"2025-08-06T23:20:54.234-07:00","updated_at":"2025-08-10T02:30:21.353-07:00","monitoring_at":null,"resolved_at":"2025-08-10T02:30:21.334-07:00","impact":"maintenance","shortlink":"https://stspg.io/fj70rw2mpvbr","scheduled_for":"2025-08-09T22:30:00.000-07:00","scheduled_until":"2025-08-10T02:30:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2025-08-09T21:30:21.806-07:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2025-08-06T23:20:54.227-07:00","reminder_intervals":null,"id":"k9mt0pl2tqkp","page_id":"1gbg1hfkyvry","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2025-08-10T02:30:21.334-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-10T02:30:21.334-07:00","display_at":"2025-08-10T02:30:21.334-07:00","deliver_notifications":true,"tweet_id":null,"id":"zxmr11z9zm23","incident_id":"k9mt0pl2tqkp","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"under_maintenance","new_status":"operational"},{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2025-08-09T22:30:24.806-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-09T22:30:24.806-07:00","display_at":"2025-08-09T22:30:24.806-07:00","deliver_notifications":true,"tweet_id":null,"id":"vhxrxq5xpps4","incident_id":"k9mt0pl2tqkp","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"operational","new_status":"under_maintenance"},{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2025-08-09T21:30:21.635-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-09T21:30:21.635-07:00","display_at":"2025-08-09T21:30:21.635-07:00","deliver_notifications":true,"tweet_id":null,"id":"3dcp2vrbgnx7","incident_id":"k9mt0pl2tqkp","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be performing scheduled maintenance on Aug 10th, 2025, from 5:30 AM to 9:30 AM UTC. During this window, some features on Uniqode—particularly scan capture and analytics—may experience intermittent disruptions or delays.\nWe recommend avoiding any critical activities during this period. All services will resume normal operations immediately after the maintenance is complete.\nWe appreciate your understanding and patience as we work to improve the performance and reliability of our systems.","created_at":"2025-08-06T23:20:54.299-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-06T23:20:54.299-07:00","display_at":"2025-08-06T23:20:54.299-07:00","deliver_notifications":true,"tweet_id":null,"id":"ykx686b0qwbs","incident_id":"k9mt0pl2tqkp","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"operational","new_status":"operational"},{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard","created_at":"2020-09-29T11:12:59.431-07:00","updated_at":"2026-05-26T00:19:47.758-07:00","position":1,"description":null,"showcase":true,"start_date":"2020-09-28T00:00:00.000-07:00","id":"xgvl5zywrt41","page_id":"1gbg1hfkyvry","group_id":null},{"status":"operational","name":"API","created_at":"2020-09-29T11:12:59.419-07:00","updated_at":"2026-07-09T12:21:03.781-07:00","position":2,"description":null,"showcase":true,"start_date":"2020-09-28T00:00:00.000-07:00","id":"x6pcftnvkyfs","page_id":"1gbg1hfkyvry","group_id":null}]},{"name":"Missing Location Data in Analytics Dashboard","status":"resolved","created_at":"2025-06-27T23:15:03.000-07:00","updated_at":"2025-06-28T02:51:48.179-07:00","monitoring_at":null,"resolved_at":"2025-06-28T02:51:48.162-07:00","impact":"minor","shortlink":"https://stspg.io/ds6t585n8pmy","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-06-27T23:15:03.000-07:00","reminder_intervals":null,"id":"qz6q292dg5xh","page_id":"1gbg1hfkyvry","incident_updates":[{"status":"resolved","body":"This incident has been resolved","created_at":"2025-06-28T02:51:48.162-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-28T02:51:48.162-07:00","display_at":"2025-06-28T02:51:48.162-07:00","deliver_notifications":true,"tweet_id":null,"id":"bpmfmjx184bt","incident_id":"qz6q292dg5xh","custom_tweet":null,"affected_components":[{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2025-06-28T02:10:14.603-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-28T02:10:14.603-07:00","display_at":"2025-06-28T02:10:14.603-07:00","deliver_notifications":true,"tweet_id":null,"id":"n5q4sz24qg2h","incident_id":"qz6q292dg5xh","custom_tweet":null,"affected_components":[{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are currently experiencing an issue where some location data is not being reflected in the Analytics dashboard. The root cause has been identified and recovery is in progress. We expect full restoration within the next 1 hour. We’ll continue to provide updates as the situation evolves.","created_at":"2025-06-28T02:10:03.412-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-28T02:11:33.286-07:00","display_at":"2025-06-27T23:15:03.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"bm0rvvhpw2vg","incident_id":"qz6q292dg5xh","custom_tweet":null,"affected_components":[{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard","created_at":"2020-09-29T11:12:59.431-07:00","updated_at":"2026-05-26T00:19:47.758-07:00","position":1,"description":null,"showcase":true,"start_date":"2020-09-28T00:00:00.000-07:00","id":"xgvl5zywrt41","page_id":"1gbg1hfkyvry","group_id":null}]},{"name":"Scheduled maintenance","status":"completed","created_at":"2025-05-28T22:25:06.612-07:00","updated_at":"2025-06-08T00:30:22.052-07:00","monitoring_at":null,"resolved_at":"2025-06-08T00:30:22.035-07:00","impact":"maintenance","shortlink":"https://stspg.io/n022plzq5g6c","scheduled_for":"2025-06-07T22:30:00.000-07:00","scheduled_until":"2025-06-08T00:30:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2025-06-07T21:30:21.549-07:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2025-05-28T22:25:06.607-07:00","reminder_intervals":null,"id":"sb47kmbhxx3s","page_id":"1gbg1hfkyvry","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2025-06-08T00:30:22.035-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-08T00:30:22.035-07:00","display_at":"2025-06-08T00:30:22.035-07:00","deliver_notifications":true,"tweet_id":null,"id":"4qr5bd2t9r81","incident_id":"sb47kmbhxx3s","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"under_maintenance","new_status":"operational"},{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2025-06-07T22:30:21.725-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-07T22:30:21.725-07:00","display_at":"2025-06-07T22:30:21.725-07:00","deliver_notifications":true,"tweet_id":null,"id":"kw227mrx9dz7","incident_id":"sb47kmbhxx3s","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"operational","new_status":"under_maintenance"},{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2025-06-07T21:30:21.421-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-07T21:30:21.421-07:00","display_at":"2025-06-07T21:30:21.421-07:00","deliver_notifications":true,"tweet_id":null,"id":"0dp3d3lm7t56","incident_id":"sb47kmbhxx3s","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be performing scheduled maintenance on June 8th, 2025, from 5:30 AM to 7:30 AM UTC. During this window, some features on Uniqode—particularly scan capture and analytics—may experience intermittent disruptions or delays.\nWe recommend avoiding any critical activities during this period. All services will resume normal operations immediately after the maintenance is complete.\nWe appreciate your understanding and patience as we work to improve the performance and reliability of our systems.","created_at":"2025-05-28T22:25:06.658-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-05-28T22:25:06.658-07:00","display_at":"2025-05-28T22:25:06.658-07:00","deliver_notifications":true,"tweet_id":null,"id":"d63c0grdgtmw","incident_id":"sb47kmbhxx3s","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"operational","new_status":"operational"},{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard","created_at":"2020-09-29T11:12:59.431-07:00","updated_at":"2026-05-26T00:19:47.758-07:00","position":1,"description":null,"showcase":true,"start_date":"2020-09-28T00:00:00.000-07:00","id":"xgvl5zywrt41","page_id":"1gbg1hfkyvry","group_id":null},{"status":"operational","name":"API","created_at":"2020-09-29T11:12:59.419-07:00","updated_at":"2026-07-09T12:21:03.781-07:00","position":2,"description":null,"showcase":true,"start_date":"2020-09-28T00:00:00.000-07:00","id":"x6pcftnvkyfs","page_id":"1gbg1hfkyvry","group_id":null}]},{"name":"Infrastructure upgrade","status":"completed","created_at":"2024-05-28T00:09:12.847-07:00","updated_at":"2024-05-29T00:21:09.941-07:00","monitoring_at":"2024-05-29T00:17:02.504-07:00","resolved_at":"2024-05-29T00:21:09.925-07:00","impact":"maintenance","shortlink":"https://stspg.io/mxm1jhmxqb4x","scheduled_for":"2024-05-29T00:00:00.000-07:00","scheduled_until":"2024-05-29T00:30:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2024-05-28T23:00:08.840-07:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2024-05-28T00:09:12.842-07:00","reminder_intervals":null,"id":"mr21yqfcrj3m","page_id":"1gbg1hfkyvry","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2024-05-29T00:21:09.925-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-05-29T00:21:09.925-07:00","display_at":"2024-05-29T00:21:09.925-07:00","deliver_notifications":true,"tweet_id":null,"id":"jywv0jkqs5xy","incident_id":"mr21yqfcrj3m","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"operational","new_status":"operational"},{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"verifying","body":"Verification is currently underway for the maintenance items.","created_at":"2024-05-29T00:17:02.504-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-05-29T00:17:02.504-07:00","display_at":"2024-05-29T00:17:02.504-07:00","deliver_notifications":true,"tweet_id":null,"id":"0z6x7gg53k85","incident_id":"mr21yqfcrj3m","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"under_maintenance","new_status":"operational"},{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2024-05-29T00:00:02.606-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-05-29T00:00:02.606-07:00","display_at":"2024-05-29T00:00:02.606-07:00","deliver_notifications":true,"tweet_id":null,"id":"5srtvv506v7g","incident_id":"mr21yqfcrj3m","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"operational","new_status":"under_maintenance"},{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2024-05-28T23:00:08.747-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-05-28T23:00:08.747-07:00","display_at":"2024-05-28T23:00:08.747-07:00","deliver_notifications":true,"tweet_id":null,"id":"b9h9mnc47qry","incident_id":"mr21yqfcrj3m","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be performing an infrastructure upgrade during this time. Please be aware that up to 30 minutes of partial service outage may occur. This upgrade is crucial for enhancing system performance and reliability. We apologise for any inconvenience and appreciate your patience as we work to improve our services. If you have any questions or concerns, please contact our support team at support@uniqode.com.\n\nThank you for your understanding and continued support.","created_at":"2024-05-28T00:09:12.909-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-05-28T00:09:12.909-07:00","display_at":"2024-05-28T00:09:12.909-07:00","deliver_notifications":true,"tweet_id":null,"id":"cqlxfn2wr0fd","incident_id":"mr21yqfcrj3m","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"operational","new_status":"operational"},{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard","created_at":"2020-09-29T11:12:59.431-07:00","updated_at":"2026-05-26T00:19:47.758-07:00","position":1,"description":null,"showcase":true,"start_date":"2020-09-28T00:00:00.000-07:00","id":"xgvl5zywrt41","page_id":"1gbg1hfkyvry","group_id":null},{"status":"operational","name":"API","created_at":"2020-09-29T11:12:59.419-07:00","updated_at":"2026-07-09T12:21:03.781-07:00","position":2,"description":null,"showcase":true,"start_date":"2020-09-28T00:00:00.000-07:00","id":"x6pcftnvkyfs","page_id":"1gbg1hfkyvry","group_id":null}]},{"name":"QR codes may not be accessible on certain network providers","status":"resolved","created_at":"2024-03-31T09:04:04.681-07:00","updated_at":"2024-04-02T06:36:19.004-07:00","monitoring_at":"2024-04-01T19:11:53.000-07:00","resolved_at":"2024-04-02T06:36:18.992-07:00","impact":"major","shortlink":"https://stspg.io/mxl2t0l2v8t4","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-03-31T09:04:04.661-07:00","reminder_intervals":null,"id":"8xf4r2ktsmp2","page_id":"1gbg1hfkyvry","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2024-04-02T06:36:18.992-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-04-02T06:36:18.992-07:00","display_at":"2024-04-02T06:36:18.992-07:00","deliver_notifications":true,"tweet_id":null,"id":"gksm8pgv4xzj","incident_id":"8xf4r2ktsmp2","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"degraded_performance","new_status":"operational"},{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2024-04-01T21:56:51.189-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-04-01T21:56:51.189-07:00","display_at":"2024-04-01T21:56:51.189-07:00","deliver_notifications":true,"tweet_id":null,"id":"118lpyns7bfy","incident_id":"8xf4r2ktsmp2","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"QR codes have become accessible on Safari. We are continuously monitoring the status.","created_at":"2024-04-01T19:11:53.983-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-04-01T21:56:32.086-07:00","display_at":"2024-04-01T19:11:53.000-07:00","deliver_notifications":true,"tweet_id":null,"id":"mpkc3k7pwx6y","incident_id":"8xf4r2ktsmp2","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We've identified that the issue is specific to the Safari browser. Our team is actively working on resolving this issue. Updates will be posted here as soon as we have more information on our progress.","created_at":"2024-04-01T09:35:17.403-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-04-01T09:35:17.403-07:00","display_at":"2024-04-01T09:35:17.403-07:00","deliver_notifications":true,"tweet_id":null,"id":"5jyfkt31jwvs","incident_id":"8xf4r2ktsmp2","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We've received reports regarding QR codes being inaccessible on certain network providers. Rest assured, we're actively working to address this issue and are in communication with the respective network providers to resolve it as soon as possible. We'll provide updates here as soon as we have more information on our progress.","created_at":"2024-03-31T09:04:04.770-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-03-31T09:04:04.770-07:00","display_at":"2024-03-31T09:04:04.770-07:00","deliver_notifications":true,"tweet_id":null,"id":"jk26j0xsytyv","incident_id":"8xf4r2ktsmp2","custom_tweet":null,"affected_components":[{"code":"x6pcftnvkyfs","name":"API","old_status":"operational","new_status":"degraded_performance"},{"code":"xgvl5zywrt41","name":"Dashboard","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard","created_at":"2020-09-29T11:12:59.431-07:00","updated_at":"2026-05-26T00:19:47.758-07:00","position":1,"description":null,"showcase":true,"start_date":"2020-09-28T00:00:00.000-07:00","id":"xgvl5zywrt41","page_id":"1gbg1hfkyvry","group_id":null},{"status":"operational","name":"API","created_at":"2020-09-29T11:12:59.419-07:00","updated_at":"2026-07-09T12:21:03.781-07:00","position":2,"description":null,"showcase":true,"start_date":"2020-09-28T00:00:00.000-07:00","id":"x6pcftnvkyfs","page_id":"1gbg1hfkyvry","group_id":null}]},{"name":"Elevated errors on API","status":"resolved","created_at":"2023-08-06T12:00:00.000-07:00","updated_at":"2024-02-13T01:45:20.258-08:00","monitoring_at":null,"resolved_at":"2023-08-06T12:00:00.000-07:00","impact":"none","shortlink":"https://stspg.io/ytg59gkx0mj1","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2023-08-08T00:58:53.989-07:00","reminder_intervals":null,"id":"b5c28pyc0zgt","page_id":"1gbg1hfkyvry","incident_updates":[{"status":"resolved","body":"As a result of recent updates made to the validation code within the Business Cards API, particularly concerning configuration settings, there was an interruption in the connection to the AD integration. This interruption led to errors occurring while attempting to create cards through AD provisioning when the 'customization' feature was deactivated and no card template had been selected in the AD integration configuration. The changes that were implemented have been reverted, and the provisioning process is now operating as originally intended.","created_at":"2023-08-08T00:58:54.040-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-08-08T00:58:54.040-07:00","display_at":"2023-08-06T12:00:00.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"w3q74mllwqvq","incident_id":"b5c28pyc0zgt","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]}]
}